State Farm® Insurance Agent Rick Hakey

"I’ve been with State Farm for a while now, and I couldn’t be happier with their service. Roberta, specifically — Whether it was a question about coverage, or filing a claim—she’s been responsive, professional, and incredibly easy to work with."

"Rick Hakey and team did an excellent job helping me switch my family auto and home over to State Farm. Brittany was very easy to work with and helped us save a bundle. Give her a call…can’t hurt 😁"

"I opened 2 policies with them in May of 2023. Clearly communicated the number of cars and drivers. Received confirmation from their employee that they understood. I recently uncovered that instead of insuring 1 car and 1 driver, I have been insuring 5 cars and 5 drivers. I reached out to them on May 16, 2025 alerting them to this issue. On May 20th I sent them email copies from May of 2023 where I stipulated 1 car, 1 driver. I will own that I should've picked up on this mistake sooner than 2 years, but I trusted them - I mean I am trusting them with my homeowner and auto policies. It has been over 5 weeks and I still don't have any compensation for the overpayment, communication from them has been absolutely horrible and this situation is beyond frustrating. Sharing because if I had a real need for the insurance benefits, I am not confident in their handling based on this interaction. Take what you want from this."

"The Hakey team is and has always been top-notch for all of my insurance needs! Thanks Rick and Team!"

"Great people to work with, friendly and knowledgeable"

"Roberta and Laura are phenomenal to work with. Any time I've had a problem they take care of it right away. Any questions I've had, they explain things thoroughly. I hope this office realizes how fortunate they are to have Roberta and Laura."

"I can’t say enough about our experience, other than saving us tons of money, they were able to answer all our questions and made our transfer process so quick and easy and communication between them was amazing…if your shopping around we 100% recommend Reaching out to them…."

"They explained everything well and went as smooth as possible thank you!!"

"Had a wonderful experience dealing with Jake. He was able to save me a significant amount on my auto policy per year!"

"Helped all the way understanding home and auto insurance. Really helped me getting the best price for my new home insurance."

"I have been with this State Farm office for quite some time now. They have all been great to work with. Very helpful and always searching for the best rates for my home and auto insurance."

"Great service!"

"I recently reached out to Rick and Ty regarding an insurance claim. They’re very knowledgeable and always make sure we’re taken care of. I also was in contact with Taylor to update my wife’s auto insurance - she adjusted the coverage and emailed us a new insurance card within minutes. The Hakey team is accessible and responsive - qualities every customer should consider when choosing a team to do business with."

"We have multiple policies with State Farm. I wasn’t clear on some details and Roberta was terrific. She worked with me patiently to straighten out my confusion and made sure I was satisfied with the results. Thanks, Roberta!"

"I’ve been with Statefarm for years; I wanted to give a shout out to Roberta. Whenever Ive needed anything ; she has been able to quickly handle it, leaving me at ease. Thanks for helping me keep my peace of mind ."

"Always friendly and honest. I can count on this office to steer me in the right direction. Agents also listen to my input and respect my decisions."

"We have been with Rick Hakey for 4 years and have nothing but great things to say about him & his team! Everyone in the office is always very honest, pleasant and professional. They are the best insurance team in the area!"

"Sam from Rick’s office made transitioning from my prior insurance to State Farm an easy process. After 15 years, we decided to move on and we are hoping State Farm provides a better experience. So far so good!"

"My family and I have really enjoyed working with Sam. He has answered all our questions and has been super helpful throughout the whole process. We love using this agency!"

"I just became a customer of Rick Hakey State Farm Insurance and I feel secure in knowing that I will be well taken care of should a disaster arise. Brittany did a great job attending to all my needs in creating my policies."

"6 months now on a claim. Rick won't answer the phone, really nobody answers the phone at the office. 3rd party now does all of the field work for State Farm and they fail. Repair location has about given up after hours of work trying to get answers. Too many pictures are not enough pictures. Naperville is I guess to far to go from Plainfield to send an adjuster to start the repairs. Be ready to pay out of pocket for all of your repairs. You are not insured."

"I have had Rick Hakey for my State Farm Agent since 1999. In 2004 I had a house fire. Rick called me immediately and reassured me everything would be taken care of, he gave me money immediately for essentials. Rick set me up with a place to stay. He made sure my house was rebuilt and I was reimbursed for items I lost in fire. There was no need to fight for anything. I felt like Rick definitely had my back. A year later I got in 2 car accidents. I was afraid I might get dropped because of my claims. I knew other people where their agents just dropped them. With Rick it wasn’t ever a thought. A few days ago I had a water main leak in my house. Flooded lower level and basement. As soon as Rick heard he called me immediately and once again reassured me it would all okay. Things would be taken care of for me. I am so grateful to have Rick as my agent. You never know how good your agent is until you need them. Rick has proven time and time again he has my best interest at heart."

"Very professional and pleasant to talk to. I feel better under the protection of my home and auto insurance with State Farm ."

"I’ve been with Rick and State Farm for years I was rear ended on my way to work and they got Jeep fixed fast !!! I was very happy to hear my rates are going down $252 over the next 6 months I have a clean record and I’m a school bus bus driver SAFETY first !!!"

"This office needs to improve its customer service."