Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Meagan Lopez

Meagan Lopez

June 30, 2025

5  out of  5
rating by Meagan Lopez
"I’ve been with State Farm for a while now, and I couldn’t be happier with their service. Roberta, specifically — Whether it was a question about coverage, or filing a claim—she’s been responsive, professional, and incredibly easy to work with."
Profile photo of Brian Polubinski

Brian Polubinski

June 24, 2025

5  out of  5
rating by Brian Polubinski
"Rick Hakey and team did an excellent job helping me switch my family auto and home over to State Farm. Brittany was very easy to work with and helped us save a bundle. Give her a call…can’t hurt 😁"
We responded:
"Thank you Brian for sharing your ⭐️⭐️⭐️⭐️⭐️ Review and satisfaction with Brittany and Team Hakey! I am so glad to hear you saved a bundle! Thanks again for choosing us and making the switch to State Farm here in Downtown Plainfield! We appreciate you! Please share with your family and friends! We would love to help them as well!"
Profile photo of DJ Tryba

DJ Tryba

June 23, 2025

1  out of  5
rating by DJ Tryba
"I opened 2 policies with them in May of 2023. Clearly communicated the number of cars and drivers. Received confirmation from their employee that they understood. I recently uncovered that instead of insuring 1 car and 1 driver, I have been insuring 5 cars and 5 drivers. I reached out to them on May 16, 2025 alerting them to this issue. On May 20th I sent them email copies from May of 2023 where I stipulated 1 car, 1 driver. I will own that I should've picked up on this mistake sooner than 2 years, but I trusted them - I mean I am trusting them with my homeowner and auto policies. It has been over 5 weeks and I still don't have any compensation for the overpayment, communication from them has been absolutely horrible and this situation is beyond frustrating. Sharing because if I had a real need for the insurance benefits, I am not confident in their handling based on this interaction. Take what you want from this."
We responded:
"DJ - I have reviewed your feedback and I genuinely appreciate your concerns, and your frustrations that were created in your policies and billing. Please know that our team has been working diligently to ensure that all information is accurate, and our partners at Corporate have provided us the information we have shared with you. I want to assure you that I take your frustrations seriously and I will connect with you personally to discuss everything. Your satisfaction is important, and I am committed to finding a resolution with our corporate associates. Thank you for understanding, I look forward to speaking with you soon when we can set up an appointment."
Profile photo of Justin Smiley

Justin Smiley

June 23, 2025

5  out of  5
rating by Justin Smiley
"The Hakey team is and has always been top-notch for all of my insurance needs! Thanks Rick and Team!"
We responded:
"Thank you Justin! Appreciate you making time to share your satisfaction with Team Hakey! We appreciate you! - Rick Hakey, Agent State Farm Plainfield, Il "
Profile photo of Cohse

Cohse

June 23, 2025

5  out of  5
rating by Cohse
"Great people to work with, friendly and knowledgeable"
We responded:
"Thank you! Friendly and professional is our culture, and we love helping people every day! Appreciate your kind words!"
Profile photo of Juanita Knudsen

Juanita Knudsen

June 20, 2025

5  out of  5
rating by Juanita Knudsen
"Roberta and Laura are phenomenal to work with. Any time I've had a problem they take care of it right away. Any questions I've had, they explain things thoroughly. I hope this office realizes how fortunate they are to have Roberta and Laura."
We responded:
"Thank you for your amazing 5 star review Juanita! Laura and Roberta are 2 the best! We appreciate them and are blessed to have them on our team each day! Thank you for choosing us!"
Profile photo of Amber Galass

Amber Galass

June 18, 2025

5  out of  5
rating by Amber Galass
"I can’t say enough about our experience, other than saving us tons of money, they were able to answer all our questions and made our transfer process so quick and easy and communication between them was amazing…if your shopping around we 100% recommend Reaching out to them…."
We responded:
"Thank you Amber for this amazing 5 star review! We appreciate you! So happy to hear about your savings, and your satisfaction with Team Hakey! If you have any friends or family who would like us to review their Auto, Home and Life Insurance needs, please ask them to reach out! Thanks again for choosing us!"
Profile photo of tyler wilmoth

tyler wilmoth

June 12, 2025

5  out of  5
rating by tyler wilmoth
"They explained everything well and went as smooth as possible thank you!!"
We responded:
"Thanks for choosing Team Hakey Tyler! We appreciate you and your kind words, and glad to hear everything went well making the switch to State Farm! "
Profile photo of connor skubic

connor skubic

June 4, 2025

5  out of  5
rating by connor skubic
"Had a wonderful experience dealing with Jake. He was able to save me a significant amount on my auto policy per year!"
We responded:
"Thanks for dropping us 5 ⭐️⭐️⭐️⭐️⭐️ Connor! Appreciate it!"
Profile photo of Mir Ali

Mir Ali

June 2, 2025

5  out of  5
rating by Mir Ali
"Helped all the way understanding home and auto insurance. Really helped me getting the best price for my new home insurance."
We responded:
"Thank you Mir! We are thrilled you chose Team Hakey for your home insurance and auto insurance! We look forward to serving all your family’s insurance needs! "
Profile photo of Molly Sterba

Molly Sterba

June 2, 2025

5  out of  5
rating by Molly Sterba
"I have been with this State Farm office for quite some time now. They have all been great to work with. Very helpful and always searching for the best rates for my home and auto insurance."
We responded:
"Thanks for choosing us Molly for your home and auto insurance! We certainly realize there are so many options, and we are beyond grateful to have the opportunity to help you and your family! "
Profile photo of Andy and Jamie Karkowski

Andy and Jamie Karkowski

June 1, 2025

5  out of  5
rating by Andy and Jamie Karkowski
"Great service!"
We responded:
"Thank you both! We appreciate you and you sharing your satisfaction with Team Hakey!"
Profile photo of Bryan Bertani

Bryan Bertani

May 27, 2025

5  out of  5
rating by Bryan Bertani
"I recently reached out to Rick and Ty regarding an insurance claim. They’re very knowledgeable and always make sure we’re taken care of. I also was in contact with Taylor to update my wife’s auto insurance - she adjusted the coverage and emailed us a new insurance card within minutes. The Hakey team is accessible and responsive - qualities every customer should consider when choosing a team to do business with."
We responded:
"Appreciate you Bryan! Thank you for your kind words, this awesome review, and your continued business!"
Profile photo of Christine Malebranche

Christine Malebranche

May 27, 2025

5  out of  5
rating by Christine Malebranche
"We have multiple policies with State Farm. I wasn’t clear on some details and Roberta was terrific. She worked with me patiently to straighten out my confusion and made sure I was satisfied with the results. Thanks, Roberta!"
We responded:
"Thank you Christine for sharing this awesome five star review! We all appreciate you! Roberta is amazing and we are blessed to have her on our Team! Thank you for your continued support over the years!"
Profile photo of Jessica Mann

Jessica Mann

May 22, 2025

5  out of  5
rating by Jessica Mann
"I’ve been with Statefarm for years; I wanted to give a shout out to Roberta. Whenever Ive needed anything ; she has been able to quickly handle it, leaving me at ease. Thanks for helping me keep my peace of mind ."
We responded:
"Thank you Jessica for sharing your five star ⭐️⭐️⭐️⭐️⭐️ experience with our team over the years, we appreciate you!"
Profile photo of Eric Munson

Eric Munson

May 20, 2025

5  out of  5
rating by Eric Munson
"Always friendly and honest. I can count on this office to steer me in the right direction. Agents also listen to my input and respect my decisions."
We responded:
"Thank you for the review Eric- we appreciate your continued business!!"
Profile photo of Brittany Torres

Brittany Torres

May 16, 2025

5  out of  5
rating by Brittany Torres
"We have been with Rick Hakey for 4 years and have nothing but great things to say about him & his team! Everyone in the office is always very honest, pleasant and professional. They are the best insurance team in the area!"
We responded:
"Thank you Brittany for sharing your wonderful review! I am thrilled to hear that you are extremely satisfied with our Team, amd we truly appreciate your continued support! Your kind words motivate us to keep striving for excellence! We are here for you! We appreciate you!"
Profile photo of Jose Aguinaga

Jose Aguinaga

May 6, 2025

5  out of  5
rating by Jose Aguinaga
"Sam from Rick’s office made transitioning from my prior insurance to State Farm an easy process. After 15 years, we decided to move on and we are hoping State Farm provides a better experience. So far so good!"
We responded:
"Thank you so much Jose! We’re thrilled to hear that you had a satisfying experience with Sam! It’s wonderful to know we could help you make the transition and switch to our team easy! Your support means the world to us and we truly appreciate you! We look forward to helping even more people in the future and ensuring they have just as great an experience!"
Profile photo of Amanda Sherry

Amanda Sherry

April 30, 2025

5  out of  5
rating by Amanda Sherry
"My family and I have really enjoyed working with Sam. He has answered all our questions and has been super helpful throughout the whole process. We love using this agency!"
We responded:
"Thank you Amanda! We appreciate you and all of your support!"
Profile photo of Bobbie Neverouski

Bobbie Neverouski

April 29, 2025

5  out of  5
rating by Bobbie Neverouski
"I just became a customer of Rick Hakey State Farm Insurance and I feel secure in knowing that I will be well taken care of should a disaster arise. Brittany did a great job attending to all my needs in creating my policies."
We responded:
"Thank you so much Bobbie! We truly appreciate your kind words and are thrilled that you made the switch to our team and saved some money as well! It means a lot to us to know that you feel confident in the way we have helped meet your family’s insurance needs! Appreciate you! "
Profile photo of Kevin Holmes

Kevin Holmes

April 25, 2025

1  out of  5
rating by Kevin Holmes
"6 months now on a claim. Rick won't answer the phone, really nobody answers the phone at the office. 3rd party now does all of the field work for State Farm and they fail. Repair location has about given up after hours of work trying to get answers. Too many pictures are not enough pictures. Naperville is I guess to far to go from Plainfield to send an adjuster to start the repairs. Be ready to pay out of pocket for all of your repairs. You are not insured."
We responded:
"Thank you for making us aware of your frustration with this process. We will connect everyone together and be sure once again we do everything to get this wrapped up for you. My team has confirmed we have spoken with you and I will continue to stay in the loop. "
Profile photo of Eileen Cole

Eileen Cole

April 15, 2025

5  out of  5
rating by Eileen Cole
"I have had Rick Hakey for my State Farm Agent since 1999. In 2004 I had a house fire. Rick called me immediately and reassured me everything would be taken care of, he gave me money immediately for essentials. Rick set me up with a place to stay. He made sure my house was rebuilt and I was reimbursed for items I lost in fire. There was no need to fight for anything. I felt like Rick definitely had my back. A year later I got in 2 car accidents. I was afraid I might get dropped because of my claims. I knew other people where their agents just dropped them. With Rick it wasn’t ever a thought. A few days ago I had a water main leak in my house. Flooded lower level and basement. As soon as Rick heard he called me immediately and once again reassured me it would all okay. Things would be taken care of for me. I am so grateful to have Rick as my agent. You never know how good your agent is until you need them. Rick has proven time and time again he has my best interest at heart."
We responded:
"Thank you so much, Mary Eileen for your fantastic review! We truly appreciate your kind words and your confidence in Team Hakey and State Farm! Thank you for your continued business over the years! We’re delighted to hear that all your claims were handled professionally, promptly and to your satisfaction! Your support means the world to us! Appreciate you! Thank you once again! - Rick "
Profile photo of Leonard Yunker

Leonard Yunker

April 15, 2025

5  out of  5
rating by Leonard Yunker
"Very professional and pleasant to talk to. I feel better under the protection of my home and auto insurance with State Farm ."
We responded:
"Leonard, thank you so much for your awesome five star review! We are thrilled to hear that you feel more confident with Team Hakey State Farm handling your home and auto insurance needs! Your confidence means the world to us and we’re here to support you every step of the way! - Rick Hakey, Agent Downtown Plainfield, Il"
Profile photo of Robin Aggen

Robin Aggen

April 14, 2025

5  out of  5
rating by Robin Aggen
"I’ve been with Rick and State Farm for years I was rear ended on my way to work and they got Jeep fixed fast !!! I was very happy to hear my rates are going down $252 over the next 6 months I have a clean record and I’m a school bus bus driver SAFETY first !!!"
We responded:
"Thank you for your kind review Robin! We are thrilled to hear that your claim went smoothly, and that your auto insurance rates are decreasing! We truly appreciate your commitment to safety, especially when it comes to keeping children on the bus safe! We appreciate you! - Rick Hakey, agent State Farm Downtown Plainfield, Il. "
Profile photo of L Martinez

L Martinez

April 9, 2025

3  out of  5
rating by L Martinez
"This office needs to improve its customer service."
We responded:
"Thank you for taking time to share your feedback. We sincerely appreciate your business, value your input, and we are sorry to hear that your experience did not meet your expectations this time. Your comments are important to us, and we would like to learn more about your concerns. I will be reaching out to you soon to discuss everything in detail, to ensure we are providing the very best possible service each day. Will you please email me directly with your best contact information so we can schedule an appointment - thanks! - Rick Hakey, agent/owner "