State Farm® Insurance Agent Rick Hakey

"Very polite and friendly costumer service all the time, always helpful and personal! Overall great experience with them!"

"Laura Leuszler is so helpful, fast and professional :)"

"Excellent service from a great team. Able to answer all of our questions and guide us through the process. Quick and timely in their response and in getting us up to date and insured quickly so we have insurance in hand when we take the boat off the lot. Highly recommend."

"Great service from Samuel Seneker."

"I had my quote for homeowners within an hour. They were prompt, knowledgeable and kind. They make you feel
Like they really care about you. Highly recommend!"

"Great team to work with"

"Great office to work with!"

"It’s no fun getting house damage in a derecho, but if it must be so, you want a knowledgeable and responsive team on your side! That’s just what we’ve had. Shortly after the wind stopped, the Hakey team got us in touch with the resources we needed and has since helped us get our claim on track for resolution."

"For the many years I have been with State Farm , Rick Hakey’s office and staff have always been a pleasure to work with!
Mary Mayr"

"Personal individualized service from the beginning! Rick and his team made it easy and even coordinated with landlords to verify all of the coverage we needed."

"Austin was very helpful in getting my car insurance changed over to my new car. Had it all done very quickly."

"Natalie is always super helpful with all of my insurance questions! Ty and Austin were super helpful when I had to file a claim."

"HE’S LEGIT!!! When I first met Rick I questioned if he was really that nice or if he was trying to sell me something. After knowing him for many years I’m here to say, Rick is actually authentically one of the nicest guys I’ve ever met! He’s genuinely kindhearted and actually cares about the people around him. If you’re looking for an insurance agent who really cares, look no farther!"

"Brittany is so amazing to work with! She is very knowledgeable and I highly recommend Rick Hakey State Farm!"

"Thanks to Natalie I was easily able to receive renters insurance for my new apartment. She was prompt when answering any of my questions and made this such a quick, smooth process!"

"I have been with this State Farm office for the last 70 years, with different agents of course. They are always helpful and quick to respond and I won't switch companites."

"I had many requests on replacing my auto insurance. The agent was prompt and patient, as well as very professional in addressing all of my issues. Because of the interactions with State Farm, I decided to change my auto insurance and get it through State Farm. Very pleased with the service!"

"The very best! Everyone is always professional, courteous and PROFICIENT."

"When there’s a car accident, emotions run high. Thank you to Laura for being a calm and caring voice to me today. For explaining coverages and expressing how you can help. Appreciate you & appreciate the Rick Hakey State Farm office!"

"I recently contacted Rick Hakey’s office and was fortunate to speak with Natalie Kent who was very knowledgeable, positive and provided excellent customer service. Natalie and Brittany were able to answer all of my questions and help me obtain my new auto and homeowners policies. They have great communication, whether it’s by phone, email, or text. I look forward to working with Rick Hakey’s team in the future. Thank you!"

"Natalie is the BEST! Her service, timeliness and effort made my decision for home and auto a no brainer. Thank you, Natalie!"

"I want to thank Roberta Mann for her quick reply to my question regarding an automobile dividend that will be sent to me. Her response was very quick and she answered all the questions I had regarding the process. The entire team at the Rick Hakey State Farm location in Plainfield is to be commended!"

"Had a great experience w/ Laura today at Rick's office. She helped me get some auto stuff straightened out. Been Rick's customer since he took over the Plainfield office many moons ago! 😊🦆"

"This review is specific to an interaction November 2025 and Roberta Lynn Mann.

We were in need of documents that should have been available through the mobile app. We had very short turnaround time and I was dreading calling the office and receiving a "splain" of how the app worked and I should use it first (previous experience with OTHER services).

The interaction with Roberta couldn't have been further from that scenario. I was cranky; she was not. I was impatient; she was not.

I appreciated her pleasant, patient approach and positive tone and responses. I left the call much happier and calm than when I dialed."

"Natalie was fantastic at helping me switch my insurance over and making sure I was getting the correct insurance!"