State Farm® Insurance Agent Rick Hakey

"I recently contacted Rick Hakey’s office and was fortunate to speak with Natalie Kent who was very knowledgeable, positive and provided excellent customer service. Natalie and Brittany were able to answer all of my questions and help me obtain my new auto and homeowners policies. They have great communication, whether it’s by phone, email, or text. I look forward to working with Rick Hakey’s team in the future. Thank you!"

"Natalie is the BEST! Her service, timeliness and effort made my decision for home and auto a no brainer. Thank you, Natalie!"

"I want to thank Roberta Mann for her quick reply to my question regarding an automobile dividend that will be sent to me. Her response was very quick and she answered all the questions I had regarding the process. The entire team at the Rick Hakey State Farm location in Plainfield is to be commended!"

"Had a great experience w/ Laura today at Rick's office. She helped me get some auto stuff straightened out. Been Rick's customer since he took over the Plainfield office many moons ago! 😊🦆"

"This review is specific to an interaction November 2025 and Roberta Lynn Mann.

We were in need of documents that should have been available through the mobile app. We had very short turnaround time and I was dreading calling the office and receiving a "splain" of how the app worked and I should use it first (previous experience with OTHER services).

The interaction with Roberta couldn't have been further from that scenario. I was cranky; she was not. I was impatient; she was not.

I appreciated her pleasant, patient approach and positive tone and responses. I left the call much happier and calm than when I dialed."

"Natalie was fantastic at helping me switch my insurance over and making sure I was getting the correct insurance!"

"Natalie Kent has been wonderful helping us with our insurance policies. We appreciate all that she has done for us."

"Have been given great service for many years. Rick is the best, and has a great team to take care of all your needs. They are friendly, professional and knowledgeable.
Great job, Team Hakey!"

"Corryn was great in every way"

"Very professional and helpful"

"Excellent customer service!!!"

"Taylor was a huge help as I was acquiring home insurance!"

"Corryn was awesome with helping me getting set up with State Farm Thank You."

"Laura was exceptional....going that extra mile in handling our issues. She did the research, got back to us immediately and resolved the problem"

"Rick Hakey and his team will take care of your insurance needs. They make sure you have the right coverage with no surprises."

"I was recently informed that my current insurance carrier would not renew our home and auto policies. So, I took the opportunity to conduct a thorough search for the best combination of policies. Taylor was extremely patient, very responsive, and thorough with each response. In the end, I not only transferred my home and auto policies to State Farm, but I purchased a couple of additional policies as well. Thanks for taking care of our family!"

"Roberta was very polite, informative and professional!"

"Everyone at Rick Hakey's office is great to work with!"

"When U-need Great Assistance they're there for-U, they'll help U-get your Bill payed, help W/any Changes & they're pleasant to talk too. Sincerely, M.A.Shaw"

"My name is Taylor I been a customer for 20 years and so thankful such wonderful team.
Rick and team are great working with the community & Taylor in office is always there to help answer any question"

"Always one step ahead of the game! Truly cares about his clients"

"Natalie Kent at State Farm provided outstanding service from start to finish. She was knowledgeable, responsive, and took the time to explain my coverage options clearly, making the entire process simple and stress-free. I highly recommend Natalie to anyone looking for a trustworthy insurance agent who genuinely cares about her clients."

"Corryn was extremely helpful. She took our prior insurance policies and tailored State Farm’s coverage options to match so I could compare pricing with like coverages. Overall we were able to save quite a bit"

"The Hakey team delivers great customer service as well as exceptional savings! Alyssa is on point and went out of her way to help me."

"Agent was courtesy and very pr.It was pleasure talking to the
agent."